Moondrop / Softears / German Maestro / Dual Earphone Warranty Terms
Your original product is covered by a limited warranty of twelve (12) months from the date of purchase. Moondrop / Softears / German Maestro / Dual guarantees that the product is free from faults in the materials, design and workmanship when it was sold to the purchaser. Proof of purchase must clearly state the date of purchase, name of the product and authorised re-sellers details.
Limited Warranty
The Warranty Period cannot be extended or renewed due to subsequent resale or replacement of the product.
Defective product replaced within the Limited Warranty Claim shall become the property of Moondrop / Softears / German Maestro / Dual.
What is not covered by the Limited Warranty?
Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products or abnormal impact damage.
Modification or repair by yourself or third party without Moondrop / Softears / German Maestro / Dual approval.
How to get Warranty Service?
If you wish to make a Warranty Claim within the Limited Warranty Period, you will need to provide original proof of purchase issued by authorised dealer. Any defective product covered by the Limited Warranty will be repaired or replaced free of charge.
How long is the normal repair period?
It should be around 30-45 days.
耳機保修條款
從購買日起的十二個月內，您的原裝 Moondrop / Softears / German Maestro / Dual 產品均可享受限制的保修。Moondrop / Softears / German Maestro / Dual 保證產品於購買時並沒有在材質、 設計和製品上的故障。購買憑證必須清楚列明購買日期、產品名稱和授權分銷商的詳細資料。
保修的限制
保修期不可因轉售或更換產品而延長或續期。於保修期內索賠，已更換的故障產品，將應成為 Moondrop / Softears / German Maestro / Dual 的財產。
受限制的保修不包括些什麼？
由於磨損、意外事故、掉落、機械性毀壞、潮濕、水氣、化工產品或異常撞擊，所造成的故障。
未經 Moondrop / Softears / German Maestro / Dual 同時下，自行或給第三者改裝或修理。
如何獲取保修服務？
若要在保修期內要求保修，您將需要提供由指定經銷商發出之購買憑證正本。任何故障產品在受限的保修範圍內，可享有免費維修或更換。
正常維修時間要多久？
通常需時30-45工作天。